Written by Hejab Azam
4 July, 2019
We have some great news to share with you. AMT has won the Feefo Trusted Service award, an excellent way to recognise the exceptional experience we deliver to our customers. With the Trusted Services award under our belt, we can build a smooth and stress-free experience for our customers.
Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine reviews and insights. Those that meet the high standard, based on the number of reviews they have collected, and their average rating, receive the award. This accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service.
AMT met the criteria of collecting at least 50 reviews between January 1st 2018 and December 31st 2018 with a Feefo service rating of between 4.0 and 4.4.
Lee McGreevy who heads up the customer service team says,
“My primary objective since I joined AMT was to improve the customer experience when leasing a vehicle. I wanted to make what can be a confusing process, resulting in a frustrating journey for customers, a simple and straightforward one.
“A key element we have focused on over the last 12 months is improving communications with customers and building quality relationships. Using actual customer feedback from Feefo has enabled me to share success with the team to drive performance and deliver consistency in the service we provide.
“Feefo reviews gives us the opportunity to learn from mistakes and implement improvements to our systems, processes and the products we offer, which ensures we continuously review and improve. My team and I are delighted to receive the Feefo Trusted Service award. Not only is it an acknowledgement of the hard work and dedication of the whole team over the last 12 months, but it also provides our future customers the confidence that AMT will look after them and strive to deliver a 1st class customer experience.”
Feefo is a disruptive global technology company empowering brands to make smarter decisions and improve consumer experiences by leveraging the full potential of real customer reviews.
Feefo’s cutting-edge review platform is trusted by more than 3,500 brands including Next, Vauxhall, Expedia, JCB and Thomas Cook, who rely on it to supply smart insights that transform their ability to market, sell and build more rewarding relationships with customers.
A trusted partner of Google, Feefo’s technology and consultancy team possesses unique expertise and business insight, enabling brands to employ cutting-edge innovation that optimises the delivery of digital marketing and advertising.
Please visit: www.feefo.com
AMT is a one-stop shop for all your vehicle needs. Whether you want to lease a new car, rent a car for your business, buy a pre-loved prestige car or sell your car, we cater to all your needs. Our expert team of consultants can help you pick the right solution for you or your business, to help you save money, and reap the rewards of your perfect vehicle.
Our size and financial strength gives us buying power that results in us being able to pass the very best savings to our customers. We’ve developed strong partnerships with a range of manufacturers, dealership groups and finance companies over the years. We work with a panel of finance companies, so we’re not tied to any individual one which always allows us to get the best deal for you.