Lee McGreevy who heads up the customer service team says,
“My primary objective since I joined AMT was to improve the customer experience when leasing a vehicle. I wanted to make what can be a confusing process, resulting in a frustrating journey for customers, a simple and straightforward one.
“A key element we have focused on over the last 12 months is improving communications with customers and building quality relationships. Using actual customer feedback from Feefo has enabled me to share success with the team to drive performance and deliver consistency in the service we provide.
“Feefo reviews gives us the opportunity to learn from mistakes and implement improvements to our systems, processes and the products we offer, which ensures we continuously review and improve. My team and I are delighted to receive the Feefo Trusted Service award. Not only is it an acknowledgement of the hard work and dedication of the whole team over the last 12 months, but it also provides our future customers the confidence that AMT will look after them and strive to deliver a 1st class customer experience.”