Here are a few FAQs to help answer some obvious questions.
Any business is welcome to get in touch with us to discuss opening an account. A dedicated account manager will go through the application process with you and discuss your rental requirements so you can get an account tailored specifically for you.
Each account application is looked at individually, so there are no specific requirements a business must meet to hire from us, though we do underwrite any application received.
Whatever your period of hire, from one day onwards, we have an option to suit you. Our daily rental option is available for hires of at least one day; dedicated long term rental is available if you need a vehicle for 84 days or more.
No, you can return the vehicle at any time. The tariff you will receive details the rates you will pay for any period of hire.
You can book a vehicle with us by phone or email, and our Central Reservations team will confirm the booking with you.
Depending on the delivery location, we can deliver a vehicle within a few hours.
Yes, we can offer delivery and collection anywhere within the UK mainland. A charge may apply for this service.
Our Central Reservations team operate only during working hours (Mon-Fri 0800-1800, Sat 0800-1200), however we can accept out of hours bookings made within this time.
We have a 24 hour service available in the case of accident or breakdown so your driver is never left without support in an emergency.
We know plans can change sometimes, so if you need to make any changes to your hire just contact us by phone on 0800 009 6938 (Mon-Fri 0800-1800, Sat 0800-1200) or by email at firstname.lastname@example.org.
Where you cancel any booking before the start date you will not be charged in respect of that booking unless:
a) the vehicle was subject to special terms agreed between you and us which involved us incurring costs in relation to the vehicle before the start date in which case you will be liable for those costs; or
b) we were en route to deliver the vehicle – this would be classed as an aborted delivery and a charge applies.
If you wish to travel outside of the UK mainland, you’ll need to let us know when you book the hire so that we can arrange a travel abroad document called a VE103. We ask that you allow at least two working days prior to overseas travel so that we can make sure you receive the relevant documentation to avoid any delays at border posts. There will be additional charges to take the vehicle abroad.
Some of our vehicles may not travel outside of the UK mainland so please tell us when you book your hire if you wish to travel overseas; we may not be able to authorise overseas travel if you request it after your hire has already begun.
If we authorise overseas travel, you may only travel to the following countries:
Andorra, Austria, Belgium, Denmark, France, Germany, Gibraltar, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, the Netherlands, Norway, Portugal, San Marino, Sweden, Switzerland, Spain and the United Kingdom
If you are insuring the vehicle, we will only require a form of ID to be shown on handover, so we can confirm that we are handing the vehicle to the right person.
If the hire is booked on our insurance, we have specific ID requirements which will be made clear to you if you wish to take that option.
If you have different ID requirements for your hires, we can implement specific processes to make sure we meet your requirements.
Corporate rental bookings do not require a deposit.
Yes, you must pay for the fuel you use. Vehicles are supplied with a minimum ¼ tank and ideally should be returned at the same level. If the vehicle is returned with less fuel than at the start of the hire there will be a charge for the fuel used. This is charged at the Fleet News national average fuel price on the return date plus an administration charge of 50 percent of the cost of the additional fuel. We can’t refund any unused fuel.
Unless we agree otherwise at the time of booking (for example, where we make changes to a vehicle specifically for you), there are no early termination charges. On return, the total rental charges will be recalculated according to your tariff.
The tariff you are given on opening your account will contain a schedule of charges, listing all charges applicable to a hire.
We will also recharge any damage incurred, fuel used, or fines received during the hire.
Excess mileage charges vary depending on the vehicle supplied. These are charged on a pence per mile basis, with excess mileage chargeable after every vehicle exchange and vehicle return. The charges will be displayed on your tariff.
You can choose to either insure the vehicle yourself, or for AMT to insure it for you for an additional charge.
If you choose to insure the vehicle yourself, we will need a copy of the policy before the hire starts and it must be a fully comprehensive policy.
If you need us to insure it for you, the vehicle will be insured by AMT for the duration of the hire. Each driver named will need to meet our eligibility criteria and ID requirements. Only those drivers named on the rental agreement are insured or authorised to drive the vehicle.
Yes. The insurance excess if displayed on your tariff. For some drivers (such as young drivers, or those with certain licence endorsements), an additional excess is applicable, which will be confirmed once we have checked your eligibility to hire.
Regular maintenance items are included, such as servicing and worn tyres. Items requiring replacement or repair due to driver abuse or damage are not included and would be charged for.
If you’re in an accident in one of our vehicles you need to get the details of the other party and call us straight away. There is documentation in every car to guide you through our process if you are involved in an accident.
24hr Breakdown assistance is included for every hire. If you require breakdown assistance, the contact number for the service is 01782 203171. It is also displayed on your rental agreement and on the vehicle’s key tag.
Contact us or call us on:0113 387 4240