What safety measures are in place?
- Contact-free delivery and collection is available for any vehicle rented or bought from us.
- We have reviewed our handover procedures, so should you choose to collect your vehicle from one of our sites we can do so in a safe manner, maintaining social distancing and keeping you safe.
- We have implemented an enhanced valeting procedure for all of our vehicles, making sure vehicles are fully sanitised including keys.
- Essential PPE is provided to all relevant employees in line with government guidance.
- 2 metre social distancing is in place for all customers and employees, with changes made to the layouts of our sites in order to facilitate this, including one-way systems, with screens and navigational markers to help guide you safely through our sites.
- Sanitisation stations are in place at all entrances and exits to any site for anyone to use.
- Entrance to our showroom is by appointment only and we ask you to limit your group to no more than 2 people, where possible.
- Customers will be asked to complete as much as possible of the process remotely, where feasible and with the customer’s agreement.
- If you are leasing a vehicle from us, deliveries are now proceeding but as the vehicle is delivered by the allocated dealer, handover procedures may vary. If you would like more information on the handover procedure for your vehicle, please contact us.
Which locations are open?
Our Leeds showroom is now fully open with viewing by appointment only. The following rental branches are open:
- Leeds
- Birmingham
- Brentford
- Livingston
Our Manchester, Bristol and Gatwick branches are currently closed, but we continue to operate a nationwide delivery and collection service. Our leasing team remains available online or by phone for all new and existing enquiries.
Can I visit your showroom?
Yes, our showroom is now open to customers. However, we ask that you please make an appointment prior to visiting us. In order to maintain social distancing we have to limit the number of customers in the showroom, so if you arrive without an appointment, we may not be able to accommodate you if we are already at our maximum capacity. Please try to limit your visit to a group of more than 2 people, where possible. If you need to visit with more than 2 people, please mention this to us when booking your appointment so we can make any necessary arrangements for this.
Can my new car be delivered?
Yes, deliveries are now available for all new and existing orders. If you are renting a vehicle or purchasing a used car from us you may also collect your vehicle from one of our sites, upon request.
How are you making sure that your deliveries and collections are safe?
We have implemented new procedures for deliveries and collections that place the safety of our customers and employees as the highest priority. Our drivers will wear appropriate PPE in line with government guidance, vehicles will be disinfected before handover and social distancing will be maintained at all times. Where possible, any paperwork required will be signed electronically. Please note that if you are leasing a vehicle from us specific procedures may vary where your vehicle is being delivered by a third party. For more information on your order, please contact us.
I am self-isolating or vulnerable, can I still take delivery of my vehicle?
You may take delivery of your vehicle if you are self-isolating or vulnerable. Please let us know when arranging the delivery so we can ensure the driver is aware and take any necessary precautions upon handover. If you prefer, you may be able to delay your delivery. Please contact us if this is the case.
Are you offering test drives?
Unfortunately, as social distancing cannot be maintained, we are not currently able to offer test drives of our vehicles. Rest assured that all of our vehicles are backed by a comprehensive warranty and in the unlikely event that you should have any issues, our team will be happy to help.
As part of our safe reopening, we have completed a COVID-19 risk assessment which can be viewed here.