Here are a few FAQs to help answer some obvious questions.
Anyone aged between 23 and 75 years old can hire a vehicle from us as long as they meet our driver eligibility criteria.
Simply choose from a number of categories from our rental fleet. Unfortunately, we can’t guarantee a specific make or model for daily rental bookings but if you’re taking a long-term rental contract, we may be able to guarantee a specific model.
Each vehicle category has a mileage allowance which is shown on your reservation quote. This goes up to 300 miles for a single hire day and 1000 miles for a week’s hire, up to a maximum of 2800 miles per 28 days depending on the vehicle.
Some vehicles do have a lower mileage allowance; the mileage allowance for the vehicle and period selected will be shown on your reservation quote.
You can hire a vehicle from us for just one day, but the longer you hire the vehicle for, the lower the daily rental rate. We will explain this to you when you make an enquiry, the rental charges applicable are displayed on your reservation quote.
For personal daily rental up to 28 days, you can hand the vehicle back at any time. However, if you do hand the vehicle back earlier than the period upon which your rate was based, you may be charged any difference that there is, based on the rental rate for the shorter period.
If you would like to keep the vehicle for longer than you initially booked, just give us a call and we will take any additional payment needed and update your booking. In some cases it may not be possible to extend the hire but we will confirm this with you when you enquire with us.
No, unless the vehicle has a defect, breaks down or is involved in an accident, we will not swap you during the hire period.
If you wish to travel outside of the UK mainland, you’ll need to let us know when you book the hire so that we can arrange a travel abroad document called a VE103. We ask that you allow at least two working days prior to overseas travel so that we can make sure you receive the relevant documentation to avoid any delays at border posts. There will be additional charges to take the vehicle abroad.
Some of our vehicles may not travel outside of the UK mainland so please tell us when you book your hire if you wish to travel overseas; we may not be able to authorise overseas travel if you request it after your hire has already begun.
If we authorise overseas travel, you may only travel to the following countries:
Andorra, Austria, Belgium, Denmark, France, Germany, Gibraltar, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, the Netherlands, Norway, Portugal, San Marino, Sweden, Switzerland, Spain and the United Kingdom.
If you selected one of our branches as a return location, you should return the vehicle to the branch by the return time stated on your booking. The vehicle will be inspected to check its condition, along with the fuel level and mileage.
If you selected an airport return, the process is shown on your booking confirmation.
If the vehicle is returned in the same condition and with at least the same fuel level as at the start of the hire, and you are within the mileage allowance, your deposit will be refunded to the credit card with which you paid for the hire.
If there is new damage on the vehicle, you return the vehicle with low fuel or you have driven over the mileage allowance, your deposit will be held so that we can accurately calculate the charges. We will tell you the total deduction to be made from your deposit within 3 working days and refund the remaining deposit amount.
It’s normally pretty quick and if the vehicle is available, it can be the same day.
Once you have submitted your reservation request, our Central Reservations team will contact you to confirm it within 1 working day. You will receive a confirmation email once this is complete.
2 working days before your hire is due to start, our branch will call you to conduct the pre-rental checks. As part of this call, we will need to conduct a DVLA check for each driver on the booking (if they are a UK licence holder) and take full payment for the hire.
Please make sure you have got a DVLA check code from https://www.gov.uk/view-driving-licence so we can do this. Payment must be made via credit card and both the rental charges and deposit must be made using the same card.
We will also confirm with you the booking details, ID requirements and the vehicle we have allocated for your hire.
At the start of your hire, we will check the ID for each driver, get the paperwork signed and hand over the vehicle with you. You’re then ready to go.
We offer a meet & greet service at some designated airports; this service is only available if you are flying to or from the airport. We do not offer delivery and collection for personal daily rental hires to any other locations.
For airport locations, we do offer an out-of-hours service (subject to availability). Pick up and return at our branch locations must be within working hours.
We know plans can change sometimes, so if you need to make any changes to your hire just contact us by phone on 0800 009 6938 (Mon-Fri 0800-1800, Sat 0800-1200) or by email at bookings@amtvehiclerental.co.uk.
Where you cancel any booking before the start date you will not be charged in respect of that booking unless:
a) the vehicle was subject to special terms agreed between you and us which involved us incurring costs in relation to the vehicle before the start date in which case you will be liable for those costs; or
b) we were en route to deliver the vehicle – this would be classed as an aborted delivery and a charge applies.
Upon handover, each driver will need to show us two forms of identification, in addition to their driving licence.
The following ID requirements apply:
The following are acceptable forms of ID: credit card, national identity card, passport, bank statement, utility bill, council tax bill
Yes, we’ll need to see the original driving licence of each driver named on the hire when the vehicle is handed over. We cannot accept copies of driving licences.
Since the 8th June 2015, the Government no longer produce the paper counterpart of the driving licence and therefore this can’t be accepted as a record of your driving history.
If you have a UK driving licence, we will also need to conduct a DVLA check, so please make sure you have a valid DVLA check code from https://www.gov.uk/view-driving-licence before your hire.
Without this information we won’t be able to validate your licence and therefore will be unable to hire.
The full rental charge, including the deposit, must be paid using a credit card in the main driver’s name.
We accept Visa, Mastercard and American Express credit cards.
The total payment must be taken using one credit card, we cannot split the charges across multiple payment cards.
Yes, a deposit will be required when you when you book a vehicle with us. It’ll be taken at the start of the hire period along with the cost of the rental. The deposit amount varies depending on the vehicle selected and will be displayed on your reservation quote. The full deposit will be refunded at the end of the hire, providing that no additional charges, such as damage, fuel or excess mileage charges, are due.
Yes, you must pay for the fuel you use. Vehicles are supplied with a minimum ¼ tank and ideally should be returned at the same level. If the vehicle is returned with less fuel than at the start of the hire there will be a charge for the fuel used. This is charged at the Fleet News national average fuel price on the return date plus an administration charge of 50 percent of the cost of the additional fuel. We can’t refund any unused fuel.
For personal car hire customers, if you return the vehicle early your costs may be recalculated if the number of days you had the vehicle falls in to a different daily price band. We’ll explain this when you enquire though.
The total cost of the hire is displayed on your booking confirmation. There are no additional charges unless the vehicle is returned damaged, late, with lower fuel than at the hire start or you have exceeded the mileage allowance.
You will also be charged if you incur any fines during the hire, such as a fixed penalty notice or parking charge, or if you breach the terms of the rental agreement.
Only if the vehicle is returned in an unacceptable condition. This would apply the vehicle has been smoked in, has carried pets or is excessively dirty or stained. As a member of the British Vehicle Rental and Leasing Association (BVRLA), we adhere fully to their Fair Wear and Tear guidelines regarding any damage. For a copy of the guide, please contact our reservations team.
Excess mileage charges vary depending on the vehicle supplied. These are charged on a pence per mile basis, with excess mileage chargeable after every vehicle exchange and vehicle return.
It is your responsibility to pay for any vehicle movement, into, out of or within the CCZ up to and including the final day of hire. Where we receive a congestion charge notice, we will need to charge an administrative fee.
The vehicle will be insured by AMT for the duration of the hire. Only those drivers named on the rental agreement are insured or authorised to drive the vehicle, and no one else is permitted to drive the vehicle even if they are insured under another policy.
Yes. The insurance excess is equal to the deposit listed on your booking confirmation or reservation quote. For some drivers (such as young drivers, or those with certain licence endorsements), an additional excess is applicable, which will be confirmed once we have checked your eligibility to hire.
Regular maintenance items are included, such as servicing and worn tyres. Items requiring replacement or repair due to driver abuse or damage are not included and would be charged for.
If you’re in an accident in one of our vehicles you need to get the details of the other party and call us straight away. There is documentation in every car to guide you through our process if you are involved in an accident.
24hr Breakdown assistance is included for every hire. If you require breakdown assistance, the contact number for the service is 01782 203171. It is also displayed on your rental agreement and on the vehicle’s key tag.
Here are a few FAQs to help answer some obvious questions.
Any business is welcome to get in touch with us to discuss opening an account. A dedicated account manager will go through the application process with you and discuss your rental requirements so you can get an account tailored specifically for you.
Each account application is looked at individually, so there are no specific requirements a business must meet to hire from us, though we do underwrite any application received.
Whatever your period of hire, from one day onwards, we have an option to suit you. Our daily rental option is available for hires of at least one day; dedicated long term rental is available if you need a vehicle for 84 days or more.
No, you can return the vehicle at any time. The tariff you will receive details the rates you will pay for any period of hire.
You can book a vehicle with us by phone or email, and our Central Reservations team will confirm the booking with you.
Depending on the delivery location, we can deliver a vehicle within a few hours.
Yes, we can offer delivery and collection anywhere within the UK mainland. A charge may apply for this service.
Our Central Reservations team operate only during working hours (Mon-Fri 0800-1800, Sat 0800-1200), however we can accept out of hours bookings made within this time.
We have a 24 hour service available in the case of accident or breakdown so your driver is never left without support in an emergency.
We know plans can change sometimes, so if you need to make any changes to your hire just contact us by phone on 0800 009 6938 (Mon-Fri 0800-1800, Sat 0800-1200) or by email at bookings@amtvehiclerental.co.uk.
Where you cancel any booking before the start date you will not be charged in respect of that booking unless:
a) the vehicle was subject to special terms agreed between you and us which involved us incurring costs in relation to the vehicle before the start date in which case you will be liable for those costs; or
b) we were en route to deliver the vehicle – this would be classed as an aborted delivery and a charge applies.
If you wish to travel outside of the UK mainland, you’ll need to let us know when you book the hire so that we can arrange a travel abroad document called a VE103. We ask that you allow at least two working days prior to overseas travel so that we can make sure you receive the relevant documentation to avoid any delays at border posts. There will be additional charges to take the vehicle abroad.
Some of our vehicles may not travel outside of the UK mainland so please tell us when you book your hire if you wish to travel overseas; we may not be able to authorise overseas travel if you request it after your hire has already begun.
If we authorise overseas travel, you may only travel to the following countries:
Andorra, Austria, Belgium, Denmark, France, Germany, Gibraltar, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, the Netherlands, Norway, Portugal, San Marino, Sweden, Switzerland, Spain and the United Kingdom
If you are insuring the vehicle, we will only require a form of ID to be shown on handover, so we can confirm that we are handing the vehicle to the right person.
If the hire is booked on our insurance, we have specific ID requirements which will be made clear to you if you wish to take that option.
If you have different ID requirements for your hires, we can implement specific processes to make sure we meet your requirements.
Corporate rental bookings do not require a deposit.
Yes, you must pay for the fuel you use. Vehicles are supplied with a minimum ¼ tank and ideally should be returned at the same level. If the vehicle is returned with less fuel than at the start of the hire there will be a charge for the fuel used. This is charged at the Fleet News national average fuel price on the return date plus an administration charge of 50 percent of the cost of the additional fuel. We can’t refund any unused fuel.
Unless we agree otherwise at the time of booking (for example, where we make changes to a vehicle specifically for you), there are no early termination charges. On return, the total rental charges will be recalculated according to your tariff.
The tariff you are given on opening your account will contain a schedule of charges, listing all charges applicable to a hire.
We will also recharge any damage incurred, fuel used, or fines received during the hire.
Excess mileage charges vary depending on the vehicle supplied. These are charged on a pence per mile basis, with excess mileage chargeable after every vehicle exchange and vehicle return. The charges will be displayed on your tariff.
You can choose to either insure the vehicle yourself, or for AMT to insure it for you for an additional charge.
If you choose to insure the vehicle yourself, we will need a copy of the policy before the hire starts and it must be a fully comprehensive policy.
If you need us to insure it for you, the vehicle will be insured by AMT for the duration of the hire. Each driver named will need to meet our eligibility criteria and ID requirements. Only those drivers named on the rental agreement are insured or authorised to drive the vehicle.
Yes. The insurance excess if displayed on your tariff. For some drivers (such as young drivers, or those with certain licence endorsements), an additional excess is applicable, which will be confirmed once we have checked your eligibility to hire.
Regular maintenance items are included, such as servicing and worn tyres. Items requiring replacement or repair due to driver abuse or damage are not included and would be charged for.
If you’re in an accident in one of our vehicles you need to get the details of the other party and call us straight away. There is documentation in every car to guide you through our process if you are involved in an accident.
24hr Breakdown assistance is included for every hire. If you require breakdown assistance, the contact number for the service is 01782 203171. It is also displayed on your rental agreement and on the vehicle’s key tag.
Short term lease is useful when you’re:
Simply choose from a number of categories from our core rental fleet, and our Central Reservations team will confirm what is available for you. If you’re taking a short term lease contract you are able to choose a specific vehicle, which will be guaranteed for at least the minimum period you sign up for.
Our monthly short term lease rates are based on a 1000 mile allowance per month. If you do more than 1000 miles per month that’s not a problem – you can increase the monthly allowance in 500 mile increments up to 3000 miles per month, for an additional cost.
When you make an enquiry we’ll always ask you about your mileage requirements so we can quote you an accurate cost.
For short term lease you can hire a vehicle for just one month. The only requirement is that you select the length of your hire in monthly periods. We can’t refund unused periods if you return the vehicle early, so we always suggest that you begin with the minimum time you think you’ll need because you can always extend.
If you are taking a vehicle on a short term lease, your rate is based on that period so to retain that rate you need to commit to the period on which it is based. You can still had the vehicle back early but we can’t refund for the unused period.
If you wish to travel outside of the UK mainland, you’ll need to let us know when you book the hire so that we can arrange a travel abroad document called a VE103. We ask that you allow at least two working days prior to overseas travel so that we can make sure you receive the relevant documentation to avoid any delays at border posts. There will be additional charges to take the vehicle abroad.
Some of our vehicles may not travel outside of the UK mainland so please tell us when you book your hire if you wish to travel overseas; we may not be able to authorise overseas travel if you request it after your hire has already begun.
If we authorise overseas travel, you may only travel to the following countries:
Andorra, Austria, Belgium, Denmark, France, Germany, Gibraltar, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, the Netherlands, Norway, Portugal, San Marino, Sweden, Switzerland, Spain and the United Kingdom
With our short term lease contracts, you can just keep extending the hire if needed unless we request the vehicle be returned. The maximum period you can have on the same agreement is 3 months – if you need a vehicle for longer than that, that’s fine, you’ll just need to sign up to a new agreement. When a vehicle has been requested for return you can choose to have another vehicle delivered to replace your current vehicle. We may not be able to guarantee a specific vehicle beyond the minimum period you sign up for, but we will always try to accommodate your preferences.
If you do not wish to keep the vehicle you must return it to an AMT branch on the day the agreement ends. You can also request that we collect the vehicle, for an additional charge.
From enquiry to receiving your vehicle, it will normally take around a week, depending on availability of the vehicle you request.
You’ll be asked to complete an application form, which will be submitted for underwriting. While we do not undertake a formal credit check, we do complete some identity and eligibility checks.
If your application is approved, we’ll confirm everything with you and ask you to send two forms of identification along with a copy of your photocard licence. When this is received, we’ll raise and send you your service agreement. This will be your contract with us and will clearly show you your:
If you’re happy with the contract, simply sign it and send it back to the email address supplied and we’ll arrange the vehicle for you.
We can provide delivery and collection of your vehicle to anywhere on the UK mainland. An additional charge applies for this service.
We do, but there is an additional charge for any part of the hire that needs out of hours delivery or collection. We’ll confirm this with you when you enquire.
We know plans can change sometimes, so if you need to make any changes to your hire just contact us by phone on 0800 009 6938 (Mon-Fri 0800-1800, Sat 0800-1200) or by email at bookings@amtvehiclerental.co.uk.
Where you cancel any booking before the start date you will not be charged in respect of that booking unless:
a) the vehicle was subject to special terms agreed between you and us which involved us incurring costs in relation to the vehicle before the start date in which case you will be liable for those costs; or
b) we were en route to deliver the vehicle – this would be classed as an aborted delivery and a charge applies.
Upon handover, each driver will need to show us two forms of identification, in addition to their driving licence.
The following ID requirements apply:
Yes, we’ll need to see the original driving licence of each driver named on the hire when the vehicle is handed over. We cannot accept copies of driving licences.
Since the 8th June 2015, the Government no longer produce the paper counterpart of the driving licence and therefore this can’t be accepted as a record of your driving history.
If you have a UK driving licence, we will also need to conduct a DVLA check, so please make sure you have a valid DVLA check code from https://www.gov.uk/view-driving-licence before your hire.
Without this information we won’t be able to validate your licence and therefore will be unable to hire.
For short term lease customers, before the start of the hire we need one month’s rental and the deposit amount stated on your service agreement paid in advance. Vehicles can’t be released until funds are cleared into our account.
Your further monthly payments, and any additional charges will then be taken by direct debit each month until you return the vehicle to us.
Please note, your initial payment must be made by Visa, Mastercard or bank transfer. We do not accept American Express.
For any payment method used, the account name must match the name on your agreement.
Yes, a deposit will be required when you sign an agreement with us and it’ll be taken with the monthly rental at the start of the hire period. Deposits will vary depending on the vehicle selected and will be displayed on the agreement. The full deposit will be refunded at the end of the hire providing the vehicle is returned without any additional damage, the fuel level matches that at the start and there are no other outstanding charges.
Yes, you must pay for the fuel you use. Vehicles are supplied with a minimum ¼ tank and ideally should be returned at the same level. If the vehicle is returned with less fuel than at the start of the hire there will be a charge for the fuel used. This is charged at the Fleet News national average fuel price on the return date plus an administration charge of 50 percent of the cost of the additional fuel. We can’t refund any unused fuel.
Yes, if you return the vehicle before the minimum period on your agreement has elapsed. You will be charged any remaining payments due up to the expiry of the minimum period. If you return the vehicle after the minimum period has expired, there are no termination charges and you will be refunded any unused days you have paid for, using the pro rata daily rate shown on your agreement.
Until you return the vehicle to us, we will continue to charge the monthly payment shown on your agreement.
Once you return the vehicle, there are no additional charges unless the vehicle is returned damaged, late, with lower fuel than at the hire start or you have exceeded the mileage allowance.
You will also be charged if you incur any fines during the hire, such as a fixed penalty notice or parking charge, or if you breach the terms of the rental agreement.
If on return, the vehicle is in unacceptable condition, yes. This would apply to additional internal blemishes or marks or if you’ve been carrying pets. As a member of the British Vehicle Rental and Leasing Association (BVRLA), we adhere fully to their fair, wear and tear guidelines regarding any damage. For a copy of the guide please contact our reservations team.
Only if the vehicle is returned in an unacceptable condition. This would apply the vehicle has been smoked in, has carried pets or is excessively dirty or stained. As a member of the British Vehicle Rental and Leasing Association (BVRLA), we adhere fully to their Fair Wear and Tear guidelines regarding any damage. For a copy of the guide, please contact our reservations team.
It is your responsibility to pay for any vehicle movement, into, out of or within the CCZ up to and including the final day of hire. Where we receive a congestion charge notice, we will need to charge an administrative fee.
You can arrange your own fully comprehensive insurance or you can request that we insure the vehicle for you for an additional cost.
If you request to insure the vehicle yourself, it’ll be your responsibility to insure the vehicle from the moment you take it until the time it is returned to us or, collected by us. You must insure to its full value against loss or damage (including windscreen damage) by accident, fire or theft with a reputable insurance company. When you’ve signed and returned the agreement, we’ll give you the vehicle registration so you can get an insurance certificate that will need to be produced before the vehicle handover. You must make your insurance company aware that the vehicle is owned by AMT.
If you need us to insure it for you, the vehicle will be insured by AMT for the duration of the hire. Each driver named will need to meet our eligibility criteria and ID requirements. Only those drivers named on the rental agreement are insured or authorised to drive the vehicle.
If you insure the vehicle yourself, you’ll need to check with your insurance provider for any excess amount or restrictions that have been applied to your policy.
If AMT insure the vehicle, the insurance excess if displayed on your agreement. For some drivers (such as young drivers, or those with certain licence endorsements), an additional excess is applicable, which will be confirmed once we have checked your eligibility to hire.
Regular maintenance item, such as servicing and worn tyres are included in your rate. Items requiring replacement or repair due to driver abuse or damage are not included and would be charged for.
If you’re in an accident in one of our vehicles you need to get the details of the other party and call us straight away. There is documentation in every car to guide you through our process if you are involved in an accident.
24hr Breakdown assistance is included for every hire. If you require breakdown assistance, the contact number for the service is 01782 203171. It is also displayed on your rental agreement and on the vehicle’s key tag.
