How do I pay for my vehicle?
If you are collecting your vehicle from a branch, payment is made upon collection. If you are using our meet & greet service, the branch will contact you to take payment 2 working days before the start of your hire. Please note that the full rental charge, including the deposit, must be paid using a credit card in the main driver’s name. The deposit and rental charge may be split across two cards. We accept Visa or Mastercard credit cards.
Do I need to leave a deposit and when is it refunded?
Yes, we ask for a deposit at the beginning of your hire. The deposit amount varies depending on your age and the vehicle you have booked, but is displayed on your booking confirmation. We use this deposit to cover any charges which may arise during or at the end of the hire including, but not limited to, speeding or parking fines, damage, excess mileage and fuel. Upon returning your vehicle to a branch, we will check that there are no additional items to charge for and then refund the deposit back to you straight away. If you owe an excess mileage or fuel charge, this will be deducted from your deposit and the remainder refunded while you are present. If you have used our airport meet & greet service to return the vehicle to an airport, the remaining deposit will be refunded within 1 working day. If there is any new damage on the vehicle the full deposit is held to allow us to provide an accurate cost, which we will do within 3 working days of the vehicle’s return. We will then tell you the total deduction to be made and refund the remaining deposit to you. We are members of the BVRLA and use the BVRLA Fair Wear and Tear Guide in assessing whether damage is acceptable. You can view this guide here.
Do I need to pay for fuel?
Yes, you pay for the fuel you use and you should return the vehicle with the same level of fuel as when you collected it. If the vehicle is returned under the level provided, then refuelling charges will apply at the FleetNews national average fuel price on the return date plus an administration charge of 50 percent of the cost of the additional fuel. We can’t refund any unused fuel.
Can I end my hire early?
Yes, but please note that if you return the vehicle early your costs may be recalculated if the number of days you had the vehicle falls in to a different daily price band. If you wish to end the hire before your booked return date please contact us and we will explain this.
Are there any additional costs?
As long as your chosen mileage allowance is not exceeded and the vehicle is returned with the same amount of fuel and with no additional damage there should be no extra charges. The only exceptions to this may be speeding or parking fines during your hire period (as any authority will contact the registered owner of the vehicle first) or if you require a delivery or collection outside of our normal office hours.
Do you have any cleaning charges?
Only if the vehicle is returned in an unacceptable condition. This would apply the vehicle has been smoked in, has carried pets or is excessively dirty or stained. As a member of the British Vehicle Rental and Leasing Association (BVRLA), we adhere fully to their Fair Wear and Tear guidelines regarding any damage. The BVRLA Fair Wear and Tear guide is available here.
What are the excess mileage charges?
Excess mileage charges vary depending on the vehicle supplied but they can be found on your booking confirmation. These are charged on a pence per mile basis, with excess mileage chargeable after every vehicle exchange and vehicle off-hire.
I am travelling to London, what is your policy on congestion charges?
It is your responsibility to pay for any vehicle movement, into, out of or within the CCZ up to and including the final day of hire. Where we receive a congestion charge notice, we will need to charge an administrative fee. Further details may be obtained from Transport for London’s website.
