How do I pay for my vehicles?
For short term lease customers, before the start of the hire we need one month’s rental and the deposit amount stated on your service agreement paid in advance. Vehicles can’t be released until funds are cleared into our account. Your further monthly payments, and any additional charges will then be taken by direct debit each month until you return the vehicle to us. Please note, your initial payment must be made by Visa, Mastercard or bank transfer. We do not accept American Express. For any payment method used, the account name must match the name on your agreement.
Do I need to leave a deposit and when is it refunded?
Yes, a deposit will be required when you sign an agreement with us and it’ll be taken with the monthly rental at the start of the hire period. Deposits will vary depending on the vehicle selected and will be displayed on the agreement. The full deposit will be refunded at the end of the hire providing the vehicle is returned without any additional damage, the fuel level matches that at the start and there are no other outstanding charges.
Do I need to pay for fuel?
Yes, you must pay for the fuel you use. Vehicles are supplied with a minimum ¼ tank and ideally should be returned at the same level. If the vehicle is returned with less fuel than at the start of the hire there will be a charge for the fuel used. This is charged at the Fleet News national average fuel price on the return date plus an administration charge of 50 percent of the cost of the additional fuel. We can’t refund any unused fuel.
Are there termination charges if I return the vehicle early?
Yes, if you return the vehicle before the minimum period on your agreement has elapsed. You will be charged any remaining payments due up to the expiry of the minimum period. If you return the vehicle after the minimum period has expired, there are no termination charges and you will be refunded any unused days you have paid for, using the pro rata daily rate shown on your agreement.
Are there any additional costs?
Until you return the vehicle to us, we will continue to charge the monthly payment shown on your agreement. Once you return the vehicle, there are no additional charges unless the vehicle is returned damaged, late, with lower fuel than at the hire start or you have exceeded the mileage allowance. You will also be charged if you incur any fines during the hire, such as a fixed penalty notice or parking charge, or if you breach the terms of the rental agreement.
Do you have any cleaning charges?
Only if the vehicle is returned in an unacceptable condition. This would apply the vehicle has been smoked in, has carried pets or is excessively dirty or stained. As a member of the British Vehicle Rental and Leasing Association (BVRLA), we adhere fully to their Fair Wear and Tear guidelines regarding any damage. For a copy of the guide, please contact our reservations team.
I am travelling to London, what is your policy on the congestion charges?
It is your responsibility to pay for any vehicle movement, into, out of or within the CCZ up to and including the final day of hire. Where we receive a congestion charge notice, we will need to charge an administrative fee.
